Right of Withdrawal: terms and conditions
Gambacicli recognizes the right of withdrawal as foreseen by local legislation in force. The limit to avail oneself of such right is of 14 days from having received the goods.
Within such time period, the customer must send any communication by e-mail to [email protected]
To proceed with the return of a product it is necessary that:
The product is in perfect condition, with no signs of use, of having been washed or assembly, with its original box and/or bag, label, instructions and anything that was included when bought. Therefore it should be found in the same condition as a new bought item. The same applies to bicycles which if have been used, may not be subject as a valid return
Not a consumable food product or a personalized custom made to measure product
The returned goods are packed in a suitable way so that it remains in good shape during transport
If these above points are not respected the right of withdrawal then EXPIRES. The sender than accepts every responsibility derived from the return of the product to our headquarters (such as damage, failed delivery, any delay).
Within 14 days from having received the goods, Gambacicli, after having checked the items condition, will then reimburse the customer the exact amount the customer had paid for the product ordered (including shipping costs for sending the item). The reimbursement will take place using the same method as during payment. The only costs that the customer will have to pay to have the right of withdrawel are those for shipping and sending the product to our headquarters (and any packing costs related).
If after having returned an item, you have not received any communication from us within 10 working days we advise you to contact our customer service team.
If you wish to change a product for another it is necessary that you return it receiving a full reimbursement, than make a new order for the desired product.
If an item has been sent by mistake we ask you to contact us within 48 hours of having received the goods.
EXTRA UE Countries
If a product return is made from an extra UE country please state on the outside of the parcel "Returned goods – failed sale" with the order number with clear writing.
When any customs documentation is filled out (CN22 and/or CN23 form) it is necessary to state this or attach this information to the outside of the parcel. Without this information the parcel will return to the sender.
Before retuning any item please get any information necessary that the local authorities may have about the possibility of any paid tax reimbursements.
WEBSTORE Gamba Simone
Via G.Macchi 82
VAT no. 02942840121
Registered with the Chamber of Commerce of Varese on 13/07/2006 No. R.E.A. : 305259
Office Phone: +39 0332 313543
FAX: +39 0332 359970
E-mail: [email protected] (preferential Contact Form)
Opening hours: Monday to Friday 8:30 to 12:30 14:00 to 17:45 GMT+1